Frequently Asked Questions
Who manages the Maastricht University Webshop?
The Maastricht University Webshop is managed by Unigear. Unigear is a specialist in the management of sustainable merchandise for educational institutions in the Netherlands and Belgium.
Where can I buy items with the UM logo?
Maastricht University merchandise can be purchased through this webshop and also at the reception of the Student Service Center at Bonnefantenstraat 2-4. Studystore store in Tongersestraat 53 also has a wide range in the store.
How do I order products via the webshop?
After the choice has been made you can add the product to the shopping cart. If you want to order multiple products, click on Continue shopping until all desired products have been added. Then comes the options for paying the order.
Payment in advance for private individuals: In the next field, choose the desired payment option iDeal or Paypal and then fill in the requested address details. After completing all fields, click Place order and you will automatically enter the chosen payment environment. After completing the payment you will receive an order confirmation of the placed order.
Payment on account for UM employees: In the next field, choose the option Budget number. After filling in the budget number and filling in all other address fields, click Place order. You will then receive an order confirmation of the order placed and the invoice will be sent to the UM financial administration after delivery.
How do I redeem my received voucher or discount code?
Follow the above process but before you go to Place order, first enter the received voucher code / discount code. You do this in the Discount code field and then press Use discount code. Pay attention ! After confirming the discount code you cannot go back to the previous field. If you do this, the discount code / voucher code will be seen as previously used and can no longer be used. If you have redeemed the discount code / voucher code, you will see this in the final amount of the shopping cart. Then click Continue to checkout and complete the order according to the above instruction.
What is the delivery time?
After placing the order, it is automatically processed in our warehouse system and the order will be shipped within 48 hours. You will receive an e-mail via the warehouse containing the shipping confirmation and then an e-mail with the track & trace code (s) of the order.
Can I pick up the order somewhere?
Unfortunately, it is not possible to have an order delivered to a PO box number or a pick-up point. The order will always be delivered to your own physical address. However, a purchase can be made at the aforementioned points of sale. The products in the webshop state where they are available. Pay attention ! Unigear is not responsible for the stock at these locations.
Can I order products with additional print?
It is of course possible to personalize existing products with a name or logo / text. Products that are not included in the range as standard have certain conditions for the use of the UM logo. You can send a request for this to firstname.lastname@example.org and we will contact you.
Can I also order products that are not in the webshop or in large numbers?
Yes that is possible. Click on the link Other product in the menu bar for more information.
Can I return incorrectly ordered items?
Yes that is possible. Click on the exchange / return link in the footer of this webshop for the procedure.
When and how can Unigear be reached?
Unigear can be reached by telephone on working days from 9.00 am to 5 pm or by e-mail.
Telephone:+31 (0)85 08 05 815 - E-mail: email@example.com
How long will it take before I can expect a response from Unigear?
Unigear strives for a response time to an email of 1 business day. A request for a quote will be confirmed within 1 working day. The quotation itself will be sent within 2 working days.
I am dissatisfied with a product, what do I do?
Please contact Unigear via firstname.lastname@example.org. We will confirm the complaint and offer you a suitable solution.